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kendari88 Legal Terms and Your Account Rights

kendari88 operates under a clear legal framework that defines how your account, your data and your transactions are handled.

Terms of UsePrivacy PolicyAccount RulesCookie PolicyData Retention
kendari88 kendari88 Legal Terms and Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights under our terms, a data request, or a dispute about an account action, our support team handles legal queries through the channels below. For players in Denpasar or anywhere across Indonesia, response times and escalation paths are the same regardless of your location.

Team online

Live Chat

Available around the clock directly from your account dashboard. Use this channel for urgent account or transaction queries that reference a specific policy clause.

Email Support

Send detailed legal or data-related requests to our support address. We aim to respond within 48 hours and will confirm receipt with a ticket reference number.

Help Centre

Our help centre contains the full text of current terms, privacy policy and cookie policy. Search by topic or browse by policy section before raising a ticket.

HOW WE HANDLE YOUR DATA

Data Practices, Cookies and Account Security

We handle your personal data according to the principles set out in our privacy policy.

Data Collection

We collect the information you provide at registration — name, phone number and payment details — plus session logs. We do not collect data beyond what is needed to operate your account.

Cookie Use

We use functional and analytics cookies to keep your session active and measure page performance. You can adjust cookie preferences from the settings panel in your account.

Account Security

Phone verification is required before account access is granted. Two-step checks apply when you link a new wallet such as OVO or GoPay to your account.

Data Retention

We retain account records for as long as your account is active and for a defined period after closure, in line with applicable financial record-keeping requirements.

Contact for Changes

To request a correction, export or deletion of your personal data, raise a ticket via live chat or email with your account ID and the specific change you need.

Third-Party Sharing

We do not sell your data. Payment processors such as DANA and QRIS receive only the transaction data they need to complete a transfer, under their own privacy terms.

Common Legal and Policy Questions on kendari88

These are the questions we receive most often about our legal terms, privacy practices and account rights. If your question is not here, our live chat team can point you to the relevant policy section.

The terms apply to anyone who opens an account and uses the platform. Access depends on local law, and you confirm eligibility when you complete registration and phone verification.

The full privacy policy is published in our help centre. You can reach it from the footer of any page or by searching 'privacy' in the help centre search bar.

We use your data to operate your account, process payments via DANA, OVO, GoPay and QRIS, and meet financial record-keeping requirements. We do not use it for unrelated marketing.

Yes. Raise a request through live chat or email with your account ID. We will confirm receipt and process the request within the timeframe set out in our privacy policy.

We retain records for a defined period after account closure to meet legal and financial obligations, then delete them in line with our data retention schedule.

Payment processors receive only the transaction data needed to complete a transfer. We do not sell personal data or share it with unrelated third parties.

Contact us via live chat with your account ID and the transaction or action reference. Our team will review against the relevant policy clause and respond with a resolution path.